Privacy policy

Privacy policy

We consider that the personal information such as name, phone number, email address collected via the website of REHA Tourism Co., Ltd. when making inquiries to us is extremely important to us. We shall pay close attention and treat your personal information with the utmost care. We provide services to you in compliance with the Personal Information Protection Law.
In order to provide our products and services to customers with trust and peace of mind, we assure you that we shall provide the sufficient education related with laws and regulations with regards to the protection of personal information to our employees.
By promoting the initiatives listed below, we ensure that we manage our customers’ personal information properly and do our utmost to use the information in an appropriate manner.

1. Scope of application

The policy shall be applied when the customers use products and services of REHA Tourism.

2. Purpose of Use of Personal Information

We will collect and use your personal information for the following purposes.

  ・Arrangement of various services pertaining to travel such hotel accommodations
   and restaurants bookings including online booking
  ・Safety assurance
  ・Promotion of the products, services, campaigns and events
  ・Development of new products and services
  ・Collection of any feedback from customers for our services and products
  ・Communication with various service providers such as airlines, hotels, restaurants
   to provide better services

3. Collection of personal information

When we collect your personal information, we will clarify the purpose of use to you and seek your consent to obtain it.
We will only collect your personal information to achieve that purpose.

4. Security – Safety, Accuracy and Update

We will exercise the strict management of personal data protection for our customers to avoid any incidents such as unauthorized access, data leakage, falsification, loss, destruction, etc.
We will take all appropriate measures and make an improvement continuously to maintain your personal information accurate and most up-to-date.

5.Control on Information Provided to Subcontractors

Due to the nature of services and products, we may need to outsource them to our trusted contractors and disclose your personal information to them.
We will oblige and supervise our subcontractors to manage your personal information strictly and not to use the information for any purposes beyond the scope of our contact with them.

6.Supply of Information to Third Party

Without your consent, we will not provide or disclose your personal information to any third parties except for cases are required or authorized by applicable law.
In case if we receive any inquiries such as transferring messages and luggage from a third party who specifies your name, we will notify you.

7.Disclosure and Correction of Personal Information

We may disclose the information to relevant third party organizations, police and other public authorities and other relevant agencies in following cases;

  ・Official legal inquiry from government agencies, such as courthouse or police
  ・Protection of our rights and our operations
  ・Unjustifiable infringment of third parties’ rights, asset or reputation
  ・Disruption of public order

Also, in a case where you make a request to disclose, correct or terminate the use of personal data that identify you, we will, once formal contact is made, confirm your identity in compliance with the procedure specified in relevant laws and regulations, and promptly process your request for disclosure, correction or termination of service. If you wish to confirm or correct your personal information, we will promptly respond to it within reasonable and necessary limits.